Logistics & Supply Chain Management, 5th Edition

Table of contents

1. Cover
2. Title page
3. Contents
4. Dedication
5. About the author
6. Preface
7. Publisher’s acknowledgements
8. 1 Logistics, the supply chain and competitive strategy
   1. Supply chain management is a wider concept than logistics
   2. Competitive advantage
   3. The supply chain becomes the value chain
   4. The mission of logistics management
   5. The supply chain and competitive performance
   6. The changing competitive environment
9. 2 Delivering customer value
   1. The marketing and logistics interface
   2. Delivering customer value
   3. What is customer service?
   4. The impact of out-of-stock
   5. Customer service and customer retention
   6. Market-driven supply chains
   7. Defining customer service objectives
   8. Setting customer service priorities
   9. Setting service standards
10. 3 Going to market
    1. Distribution channels are value delivery systems
    2. Innovation in the distribution channel
    3. The omni-channel revolution
    4. Omni-channel retailing
11. 4 Measuring logistics costs and performance
    1. Logistics and the bottom line
    2. Logistics and shareholder value
    3. Logistics cost analysis
    4. The concept of total cost analysis
    5. Understanding the cost-to-serve
    6. Customer profitability analysis
    7. Direct product profitability
    8. Cost drivers and activity-based costing
12. 5 Matching supply and demand
    1. The lead-time gap
    2. Improving visibility of demand
    3. The supply chain fulcrum
    4. Forecast for capacity, execute against demand
    5. Demand management and planning
    6. Collaborative planning, forecasting and replenishment
13. 6 Creating the responsive supply chain
    1. Using the volume/variability matrix
    2. Product ‘push’ versus demand ‘pull’
    3. The Japanese philosophy
    4. The agile supply chain
    5. The foundations of agility
    6. A routemap to responsiveness
14. 7 Strategic lead-time management
    1. Time-based competition
    2. The concept of lead-time
    3. Logistics pipeline management
    4. Reducing logistics lead-time
15. 8 The synchronous supply chain
    1. The extended enterprise and the virtual supply chain
    2. The role of information in the virtual supply chain
    3. Laying the foundations for synchronisation
    4. ‘Quick response’ logistics
    5. Production strategies for QR
    6. Logistics systems dynamics
16. 9 Complexity and the supply chain
    1. The sources of supply chain complexity
    2. The cost of complexity
    3. Product design and supply chain complexity
    4. Mastering complexity
17. 10 Managing the global pipeline
    1. The trend towards globalisation in the supply chain
    2. Gaining visibility in the global pipeline
    3. Financing global supply chains
    4. Organising for global logistics
    5. Thinking global, acting local
    6. The future of global sourcing
18. 11 Service logistics
    1. What is a service?
    2. Buying performance
    3. The service dominant logic
    4. The trend to ‘servitisation’
    5. Implications of servitisation for logistics
    6. The critical role of capacity
    7. Service supply chain processes
    8. Managing the service supply chain
19. 12 Managing risk in the supply chain
    1. Why are supply chains more vulnerable?
    2. Understanding the supply chain risk profile
    3. Managing supply chain risk
    4. Achieving supply chain resilience
20. 13 The era of network competition
    1. The new organisational paradigm
    2. Collaboration and trust in the supply chain
    3. Reducing costs through collaborative working
    4. ‘Co-opetition’ – co-operating with competitors
    5. Managing the supply chain as a network
    6. Supply chain orchestration
    7. From 3PL to 4PL™
    8. The last word
21. 14 Overcoming the barriers to supply chain integration
    1. Creating the logistics vision
    2. The problems with conventional organisations
    3. Developing the logistics organisation
    4. Logistics as the vehicle for change
    5. Benchmarking
22. 15 Creating a sustainable supply chain
    1. The triple bottom line
    2. Greenhouse gases and the supply chain
    3. Reducing the transport-intensity of supply chains
    4. Beyond the carbon footprint
    5. Reduce, re-use, re-cycle
    6. The impact of congestion
23. 16 The supply chain of the future
    1. Emerging mega-trends
    2. Shifting centres of gravity
    3. Supply chain governance and compliance
    4. The need for adaptability
    5. Seeking structural flexibility
    6. 2020 vision
    7. Waste in the supply chain
    8. The New Industrial Revolution
    9. Seven major business transformations
    10. The implications for tomorrow’s logistics managers
24. What did you think of this book?
25. Index
26. Endorsements
27. imprint