Made-to-Order Lean

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Making Improvements through Office Process Kaizen

If you are aware of a particular process (versus an entire department) in the office that is always late, produces poor quality work, has a long lead time, or generally need’s improvement, implement an office process kaizen. This is also a good method to implement if you have already begun an office department kaizen and have discovered that a particular process crosses departmental boundaries.

In many low-volume and job-shop businesses, significant time is spent processing paperwork—sometimes as much as 50 percent of the employees work in the office. The percentage of people and time are greater than it would be in a high-volume business with regularly repeating orders, so even small ...