March 2003
Intermediate to advanced
31 pages
44m
English
Reading the Signals

The six dimensions of effectiveness provide a broad overview of team performance. They give team leaders a kind of maintenance manual, which they can use to monitor their team’s work. But sometimes the underlying problem is harder to see. Even with consistent monitoring, difficulties can crop up that hinder a team. CCL’s work with teams in scores of organizations reveals that there are four key indicators of trouble. Think of these indicators as gauges on a car. If the oil pressure light comes on, for example, that may indicate low oil, or something more serious, like a leaking gasket. If the engine temperature gauge rises ...
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