October 2010
Beginner to intermediate
624 pages
24h 9m
English
Content preview from Making Software
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Problems with Bug Reports
Among the problems experienced by developers, incomplete information was, by far, most commonly encountered. Other common problems include errors in steps to reproduce the bug, errors in test cases, bug duplicates, incorrect version numbers, and incorrect observed and expected behavior. Another issue that often challenges developers is the reporter’s language fluency. These problems can easily lead developers astray when fixing bugs.
The most severe problems were errors in the steps to reproduce the bug and incomplete information. In fact, in question D5 many developers commented on being plagued by bug reports with incomplete information. As one developer commented:
“The biggest causes of delay are not wrong information, but absent information.”
Figure 24-5. Most helpful for developers versus expected by reporters to be helpful
The low occurrence of spam is not surprising, because in Bugzilla and Jira, reporters have to register before they can submit bug reports, and this registration successfully prevents spam. Finally, errors in stack traces are highly unlikely because they are copy-pasted into bug reports, but when they do happen they can be a severe problem.
Other major problems included errors in test cases and observed behavior. A very interesting observation is that developers do not suffer too much from bug duplicates, although earlier research considered ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.