Making Sustainability Work

CHAPTER 8Improving corporate processes, products, and projects for corporate sustainability

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Analysis of sustainability performance, as discussed throughout this book, is important for improved performance. The organization’s measurement system will provide important information to aid in management decision-making, but improvements will occur only if managers and organizations learn and redesign processes, products, services, projects, and other activities to achieve improved sustainability impacts and performance.

The feedback process is an important aspect of sustainability performance and will probably challenge and change strategies and assumptions. Various mechanisms at different levels in the organization can provide feedback to top ...