Management of Banking and Financial Services, 4th Edition

APPENDIX

Objective-Type Questions on Commercial Banking

Tick √ Yes or no for the following statements.

1. Retail banking means managing of individual customers on both assets and liabilities side.

   Yes        No

2. Customer segmentation refers to classification of customers into different groups for the purpose of identifying their financial requirements.

   Yes        No

3. The Basel II Accord deals in capital adequacy norms to be fulfilled by the banks.

   Yes        No

4. Bundling of products means availability of various options within the main product/service.

   Yes        No

5. The success of retail lending depends on assessment of future requirements of customer needs and to prepare for the same now.

   Yes        No

6. Housing loan can be sanctioned to a property ...