Management of Banking and Financial Services, 4th Edition

CHAPTER TWENTY

Cash Management and Demand Forecasting in ATMs¹

CHAPTER STRUCTURE

Section I Introduction

Section II The Case of Bharath Bank

Section III The Case of Global Bank

Section IV Cash Demand Forecasting

Chapter Summary

Test Your Understanding

Topics for Further Discussion

Annexure I

KEY TAKEAWAYS FROM THE CHAPTER

• Learn how to determine the cash flow from banks and ATMs.
• Analyze forecasting methods to decide optimum cash in ATMs to avoid a stock-out situation.
• Analyze data from the ATMs of two banks in Mumbai city.

SECTION I

INTRODUCTION

All retail banks including leaders are competing for a larger share of customers’ financial transactions. Their efforts are directed toward attracting and retaining customers by offering them a basket ...