April 2016
Intermediate to advanced
384 pages
9h 1m
English
Content preview from Mapping Experiences
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Index
A
Accelerom marketing firm, 29
actions
as information types, 143
as service blueprint elements, 239
activities (strategy blueprint), 69–71
Adlin, Tamara, 211–212
Adobe Creative Suite, 161
agile development, 214
Air Sandwich concept, 61
alignment diagrams
about, 3–4
additional reading, 17
applying The Ask to, 184–185
aspects of framing, 20–27
benefits of, 13–16
creating draft diagrams, 115–119
customer journey maps. See customer journey maps
determining number needed, 94
drawing. See illustrate mode (drawing diagrams)
experience maps. See experience maps
mental model diagrams. See mental model diagrams
parts of, 4
principles of alignment, 12–13
selecting diagram type, 92–99
service blueprints. See service blueprints
spatial maps. See spatial maps
as strategic insight tools, 13–14, 49
alignment workshops
about, 175–176
additional reading, 196
empathize component, 175–179
envision component, 175, 179–186
evaluate component, 175, 186–190
example of, 197–199
facilitating, 190–193
planning experiments, 175, 194–195
align mode (designing value). See alignment workshops
ambidextrous organizations, 59
amplify (design principle), 148
analyzing data, 125–127
Aoki, Deborah, 205–206
arenas (markets), 53
Aristotle, 209
articulating ideas, 187–190
The Ask, 183–187
aspirations (strategy blueprint), 69–71
assessing resources, 100–101
assumption personas, 91–93, 213
B
backgrounds within diagrams, 151
backstage interactions, 229, 240
balanced scorecard, 62
barriers, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.