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Measuring Leadership Development: Quantify Your Program's Impact and ROI on Organizational Performance by Rebecca Ray, Patti Phillips, Jack Phillips

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Index

A

Absenteeism:

case studies, 291, 293–294

data collection, 158, 164, 203, 295

impact estimates, 132

needs assessment, 68–69, 76

Accuracy:

data collection method, 115

monetary benefits, 164–165

Action plans:

advantages, 108

attribution analysis, 106, 137–138

collecting, 107

confidence level for estimates, 106

conversion to performance contracts, 108–109

form for, 252

goal and target setting, 104–105

implementation, 105

isolating program effects, 106, 137–138

monetary value on improvements, 105

new coaching program, 251–253

ROI calculation, 107–108

specific improvements, providing, 106

summarize data, 107–108

units of measure, defined, 105

Active learning, new coaching program, 253

Adams, John Quincy, 43

Alignment of business interests ( ...

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