October 2009
Beginner
96 pages
1h 45m
English

Managers who measure performance routinely encounter common pitfalls during each step in the process. To avoid these pitfalls, start by understanding them. Next, we present seven common mistakes and offer ideas for escaping them.
Avoid relying on just one metric to measure your group’s overall performance. Also resist any urge to create a long list of metrics to measure everything you can think of that relates to your group’s performance. The goal is to identify the activities that will have the greatest direct impact on your group’s performance and develop metrics for those activities.
If ...
Read now
Unlock full access