Foreword
Innovations in technology require great minds. Yet how many of those innovations would be lost on those they were created for without the dedication of writers and editors who are committed to ensuring their success? At Microsoft we are privileged to work every day with brilliant engineers who build amazing products for our customers. We are equally privileged to work with teams of creative writers and editors who, as the shepherds of language and quality, build the important bridges between the promise of technology and the ability to understand its use.
If you’ve spent any time at all as a writer or editor at Microsoft you’ve most likely had the experience of attending a session in one of our usability labs watching customers attempting ...