INDEX

Abusive language, 82

Accelerant Curve, 144, 186–190, 208, 211, 219

Accessibility:

to client, 63, 306

creating rules for, 51–52

Accountability, 33

Adaptive action, 83

Advertising, 146

Affiliative needs, 31–32

Agendas, conflicting, 129

Agents, working with, 166

Alliances, creating, 147

Alston, Walter, 16–17

Ambiguous zone, 184n1

American Psychological Association (APA), 104

Arrogance, 20n5

Assertiveness, 3

Assessment(s):

as interpersonal technique, 92

ongoing self-assessments, 111–112

of performance and progress, 32–36

pre- and post-, 62

psychological, 104–107

360-degree, 60–61, 93–94, 137

Assessment centers, 62

Assumptions, invalidated, 74–78

Attitudes, 35, 225, 226

Attorneys, hourly billing by, 158

Availability:

as characteristic of superior ...

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