We have drawn from several Nielsen Norman Group projects in writing this book. Janelle Estes ran studies of how users read from mobile devices, and Marieke McCloskey ran studies on how people read from tablets and e-readers, and also helped with some of the logistics for our Dutch study. Hoa Loranger, Kara McCain, Amy Schade, and Kathryn Whitenton helped with several of our usability studies, and Kara McCain also redesigned several screens that are shown in this book as examples of improved usability. Luice Hwang set up facilities for a large number of studies in other states and countries. Susan Pernice managed participant recruiting for studies in Australia and Netherlands. And the rest of the Nielsen Norman Group, including ...

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