Alerting
The alerting process is one of the most important steps in any operational model. Alerting is the process by which the monitoring platform alerts the operator about a situation that is outside the set thresholds. These alerts can be delivered in a multitude of ways from ticketing platforms such as Remedy, email, SMS, IRC, or even integrations with communication platforms such as Slack (https://slack.com/), HipChat, or PagerDuty. These alerts should contain the basic information regarding the event that triggered them. This could be any key value that has either gone from a good state to a non-good state or a key value that has breached a SLA level. In all cases, these alerts are driven by a change in state and may not be a direct ...
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