April 2011
Intermediate to advanced
332 pages
9h 37m
English
Content preview from Operations Management
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Integrating Chronic Care
and Business Strategies in
the Safety Net: A Practice
Coaching Manual
Katie Coleman, Marjorie Pearson and Shinyi Wu
Introduction
Welcome! Most likely, if you’re reading this you are interested in improving health
care quality through practice coaching. is practice coaching manual aims to
help eectively and eciently improve clinical quality in an ambulatory setting
by providing:
• An OVERVIEW of what practice coaching is and how a variety of settings have
used it to improve care.
• A SUMMARY of important characteristics and skills to look for when recruit-
ing or training a practice coach.
268 Operations Management: A Modern Approach
• A DESCRIPTION of a time-limited practice coaching intervention that in-
cludes ...
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