April 2011
Intermediate to advanced
332 pages
9h 37m
English
Content preview from Operations Management
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272 Operations Management: A Modern Approach
• Motivational coaching addresses the amount of eort that group members col-
lectively put into the task, especially by enhancing the conviction and con-
dence they bring to the work
23
through encouragement, reassurance, permis-
sion, and nudges.
24
• Educational coaching addresses the knowledge and skills that members bring to
bear on the group’s work.
23
Educational coaching can take the form of informa-
tion sharing, skills training, and role feedback.
24
• Consultative coaching fosters use of performance strategies that are especially
well-aligned with and appropriate to the task.
23
Consultative coaching may in-
clude rapid response to needs and requests; interactive problem solving,
17, 24
and ...
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