Organizational Behavior, Third Edition

CASE STUDY: BRUSSELS AND Bradshaw

Shannon Thomson wrote this case under the supervision of Professor Alison Konrad solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality.

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In all my years as the acting Business Development Manager, I have never seen a more talented individual who repeatedly received such poor reviews from her peers. She seemed like a great hire at the time. I can't understand what happened to make her so bitter and frustrated.

—Kelly Richards

INTRODUCTION

It was August 26, 2008, and Audrey Locke, summer intern at Brussels and Bradshaw Investment Bank (B&B), had come to the end of another frustrating day. With reluctance, she made her way to Kelly Richards's office. There she would receive her final review, ...