July 2024
Intermediate to advanced
653 pages
26h 36m
English
Content preview from Organizational Communication Theory and Research
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Section IV: Technology
Chapter 22 Artificial Intelligence and Organizational Communication
Paul M. Leonardi
Andrew Pilny
Jeffrey W. Treem
Nandini Sharma
Abstract
This chapter explores the intersection of artificial intelligence (AI) and organizational communication. It distinguishes AI from traditional tools by highlighting its ability to learn from data patterns rather than relying on explicit programming. Such a workplace is viewed as a sociomaterial network comprising humans, processors, data, and algorithms. Within this framework, the chapter examines how AI disrupts three communicative processes traditionally performed by humans: (1) communication displacement (i.e., decision-making), (2) communication augmentation (i.e., ...
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