June 2010
Intermediate to advanced
226 pages
4h 33m
English
alignment, 36. See also organizational alignment
Apple, 103–104
assessments
change objectives, 134–136
implementing change, 142–143
importance of, 129
improvement solutions, 139–140
model, 131–132
monitoring and controlling change, 144–145
PayRoll S.A. case study, 134–136, 138, 140–141, 143–146
planning and performing, 136–139
planning change, 140–142
re-assessing and improving, 145
reasons for change, 132–134
value of, 130–131
authority, 67–68
award-fee scores, 19
balance sheets, 28
Barnes and Noble, 102–103
baseline measures, 11
benefits management, 7–8
benefits profiles, 20
BIA. See Business Improvement Architects
Borders, 102–103 ...
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