
ORGANIZATIONAL RESILIENCE
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should be easy to understand by the people expected to complete the
form. It is advisable to have an instructional booklet to assist in explain-
ing the CA, but it is ill advised to have a survey that is so complicated
that people need to constantly refer to the instructions. The instructions
should explain what you expect people to do during the completion of
the survey—the meaning of certain words that may not be common lan-
guage, the type of answers, or the automatic population of cells from
previous calculations/spreadsheets. It is also a good idea to have brief
meetings with the participants to explain the sur ...