17 Be a better decision-maker

Decision-making is all around us, almost every day. Being able to make better decisions, in almost any circumstances, is a real career-booster. The key to better decision-making is to understand the basics of how you can evaluate a situation, and how decisions themselves are made—particularly in business settings. Another key point of this chapter is that it’s crucial to get all the different bits of context if you hope to comprehend the decisions that your company makes.

17.1 Deciding who decides: Decision-making frameworks

The worst kinds of companies are the ones where a small number of leaders, each with a strong personality, make seemingly arbitrary decisions and then inflict those on the rest of the business. ...

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