PeopleSmart Skill 2

Expressing Yourself Clearly


Nothing is so simple that it cannot be misunderstood.



The manager says to the assistant: “I’m looking at our unpaid bills. Would you check on the number for Acme?” The assistant replies, “We owe them $200.” “No!” replied the manager. “What’s their phone number?!”52

Have you recently said something to another person that was absolutely clear to you, but a mystery to the listener? It happens to all of us. We sometimes assume people can read our minds. We simply don’t appreciate that ...

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