Putting It All Together

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In the Introduction to this book, we promised a four-step development plan to promote significant change in your PQ. After reading page after page of advice, checklists, and exercises, however, you may feel a bit overwhelmed. We’d like to put the whole back together again by giving you a short review of the book and some action plans to build PeopleSmart skills into your life. Here is a concise summary of the eight skills. Look over the list. If you want to clarify any items, go back to the appropriate chapter.

1. Understanding People

When they are confused by people’s attitudes and behavior, high PQ people:

Listen and Observe by:

  • putting the other person in the spotlight showing interest reading body language

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