References

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[biblio01entry04] H., Beyer, and K. Holtzblatt <year>1997</year>. Contextual Design: Defining Customer-Centered Systems. NY: Morgan Kaufman.

[biblio01entry05] T. B. Bollinger, and C. McGowan. 1991. “A Critical Look at Software Capability Evaluations,” IEE Software 8(4)

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