September 2020
Intermediate to advanced
232 pages
4h 59m
English

What Is Not Going Well?
If you do not know how to ask the right question, you discover nothing.
—W. Edwards Deming
The Goal: Adjusting and Correcting
The question “What is not going well?” is about accountability. However, it is a positive question if it is asked early, correctly, and with the right intent in a spirit of partnership. It can improve productivity if it is meant to uncover challenges, obstacles, and mistakes so that the supervisor and employee can determine future actions together. It is counterproductive if it is asked to rate someone’s performance, lay blame, or hold someone solely accountable for a mistake. This question has ...
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