September 2020
Intermediate to advanced
232 pages
4h 59m
English

What Can I Do for You?
Given that questions drive thoughts, feelings, and actions, they undoubtedly drive results as well.
—Marilee Adams35
The Goal: Coaching and Removing Obstacles
“What can I do for you?” is the single most important question a manager can ever ask an employee and should be asked as often as possible. It sends all the right messages and can practically be a complete Performance Conversations session in and of itself. It makes the employee feel empowered to act and entrusted to know what needs to be done. However, they know they still have help if necessary. The purpose of a manager is to help others accomplish work better than ...
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