5Improving Performance: How Can We Make It Better?

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Learning Objectives

By the end of this chapter, you should be able to:

• List system strategies to improve performance.

• Describe how to use training and development to improve performance.

• Explain how to use coaching and mentoring to improve performance.

• Develop performance action plans to improve performance.

“How’s Alberto doing these days?” Darlene asked.

“I’m starting to see some improvement and he seems more energized about his job.” Jerry responded.

“Great. What do you attribute the change to?”

“Alberto and I met and discussed his performance. In the course of our discussion, Alberto ...

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