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Practical Bot Development: Designing and Building Bots with Node.js and Microsoft Bot Framework
book

Practical Bot Development: Designing and Building Bots with Node.js and Microsoft Bot Framework

by Szymon Rozga
July 2018
Intermediate to advanced
666 pages
12h 17m
English
Apress
Content preview from Practical Bot Development: Designing and Building Bots with Node.js and Microsoft Bot Framework
© Szymon Rozga 2018
Szymon RozgaPractical Bot Developmenthttps://doi.org/10.1007/978-1-4842-3540-9_12

12. Human Handoff

Szymon Rozga1 
(1)
Port Washington, New York, USA
 

Chat bots almost never live in isolation. Companies and brands have invested significant time, energy, and money interacting with their customers via social media, such as Twitter, Facebook, Instagram, Snapchat, and others. There is an ongoing competition among social media companies to provide the best platform for businesses to interact with their customers. Each of these platforms wants to connect its users in the interest of driving platform usage and selling products. In addition, customer service systems from Zendesk, LiveChat, FreshDesk, and ServiceNow, as well as tech behemoths ...

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Publisher Resources

ISBN: 9781484235409