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Practical Bot Development: Designing and Building Bots with Node.js and Microsoft Bot Framework by Szymon Rozga

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© Szymon Rozga 2018
Szymon RozgaPractical Bot Developmenthttps://doi.org/10.1007/978-1-4842-3540-9_12

12. Human Handoff

Szymon Rozga1 
(1)
Port Washington, New York, USA
 

Chat bots almost never live in isolation. Companies and brands have invested significant time, energy, and money interacting with their customers via social media, such as Twitter, Facebook, Instagram, Snapchat, and others. There is an ongoing competition among social media companies to provide the best platform for businesses to interact with their customers. Each of these platforms wants to connect its users in the interest of driving platform usage and selling products. In addition, customer service systems from Zendesk, LiveChat, FreshDesk, and ServiceNow, as well as tech behemoths ...

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