Chapter 1, What is Change Management?, provides a brief overview of Change Management, including a description of the Five Pillars of Change.
Chapter 2, Establishing the Framework for Change, covers three main topics: Change Management frameworks, integrating Change Management with other teams, and organization design.
Chapter 3, Building Sponsorship for the Change, explains how to increase support of the project amongst Executive Sponsors, Change Agents, and Super Users.
Chapter 4, Managing Your Stakeholders, helps you identify and support the key stakeholders for your change.
Chapter 5, Communicating the Change, walks you step by step through building a communication plan about the change.
Chapter 6, Using Training to ...