Practical Guide to Salesforce Experience Cloud: Building, Enhancing, and Managing a Digital Experience with Salesforce

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2022

P. WeinmeisterPractical Guide to Salesforce Experience Cloudhttps://doi.org/10.1007/978-1-4842-8132-1_9

9. Topics in Experience Cloud

Philip Weinmeister¹  

(1)

Powder Springs, GA, USA

 

Topics are quite interesting entities in Salesforce. While they have been around for years, they aren’t extensively used in “internal” Salesforce (e.g., classic or Lightning Experience) outside of Chatter. In Chatter, users can associate topics with feed items to tag posts, polls, questions, and more; this helps users to quickly find related discussions. Figure 9-1 shows a view of a Chatter post with topics in Lightning Experience.

Figure 9-1

Topics in Lightning Experience

In Experience ...