CHAPTER 4

Informal Interpersonal Communication

Chapter Objectives

The purpose of this chapter is to help project managers learn strategies and techniques for key interpersonal communication competencies that can be applied in informal settings:

  • Developing trust
  • Developing emotional intelligence
  • Increasing employee engagement
  • Building rapport

As discussed in Chapter 3, the formal interpersonal communication that you engage in upward, downward, laterally, and diagonally along the organizational hierarchy will to a great extent determine your ­project’s ­success. Furthermore, the Sequence for Success model introduced in Chapter 1 (Figure 4.1) shows that interpersonal communication is the first step in the sequence model, culminating in your organization’s ...

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