I am grateful to my BEP team for making this book a reality. Sheri Dean originated the idea and convinced me it would be a valued addition to the Project Management literature. Tim Kloppenborg and Scott ­Isenberg, both of whom are exemplary project managers, were instrumental in shaping the content and structure. Charlene Kronstedt oversaw the ­production with her customary patience and skill.

Some material in this book was drawn from Get Along, Get It Done, Get Ahead: Interpersonal Communication in the Diverse Workplace, my first book for BEP, with the publisher’s permission.

I salute Pam Zelbst, PhD, PMP, author, Professor of Supply Chain Management and Director of the Center for Innovation & Technology at Sam Houston State ...

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