Chapter 8

YOU DON’T WANT TO FACE INTERPERSONAL CONFLICTS, BUT . . .

ALICE WORKED AS AN ASSISTANT MANAGER in the financing industry. “Forget about it” and “Never mind” were her go-to pet phrases. She didn’t like having a conflicting opinion to everyone else and she was afraid of being seen as different from others in her department. Alice always believed that “If I can blend in with the group and make everyone happy, they’ll like me,” or she’d think, “It’s fine. My ideas are just so-so, they don’t matter. The important thing is that the meeting concludes, and that we’ve reached our goals.” Sometimes she’d go as far as to tell herself, “I want this to be the perfect presentation. I don’t want to hold everyone back or become a burden or else they’ll ...

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