CHAPTER 2Diagnostic Work

Determining the Principal Challenge

Even the wise god Odin knew the importance of diagnostic work. From his throne in the holy city of Asgard, Odin every morning sent his two special ravens, Huginn and Muninn, out to look upon the world that he made and see how his children were faring and whether they needed his providential care. They would fly over the kingdom and return in the evening bringing Odin news of many things. Odin would often follow up on this intelligence by wandering in disguise among the people to see for himself what was happening. He was constantly asking himself, “What challenge do the people face?” Without valid and reliable data, it would be impossible for him to know the people’s problems, recognize ...

Get Real Leadership now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.