Relevance: Hitting Your Goals by Knowing What Matters

Acknowledgments

Well over a hundred general managers and financial executives have had an impact on this book through the innovative ways they've simplified the problem their organizations face of learning from experience despite masses of conflicting information. Since this book tries to shape dozens of these ideas into a coherent framework, it's impossible to do justice to their authors. Here I'll have to content myself with thanking some of the people most directly involved in the research.

Robert Kaplan and David Norton deserve thanks for putting together a performance management framework in the form of their balanced scorecard that's rich enough to support the extended criticism this book proposes of some of the ways organizations use it. ...