July 2005
Intermediate to advanced
272 pages
7h 45m
English
Content preview from Researching Customer Satisfaction and Loyalty
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Acknowledgements
I have been very fortunate in having worked for three very different client companies: the Co-operative Wholesale Company (a large UK retailer), American Express Europe Ltd and International Masters Publishers (a Scandinavian publishing company). In addition, I have worked in three market research agencies: Burke Market Research (a small Canadian agency), IPSOS RSL (the UK arm of an international full service agency) and Network Research (a mid-sized UK agency). Some of these companies are publicly owned, some privately owned. However, all have one thing in common – a customer-centric approach to business.
In addition, I have also been fortunate in having a number of very inspirational managers who provided encouragement and ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.