Chapter 13. Making sure life actually improves
THE ART OF PLAYING NICELY WITH OTHERS
Interviewer: But do you feel you’ve learnedfrom your mistakes?Sir Arthur Streeb-Greebling: I think I have, yes.I’m sure I could repeat them exactly.
—PETER COOKE AND DUDLEY MOORE,IN THEIR “FROG AND PEACH” SKETCH
While writing this book, I looked back through a lot of reports from tests I facilitated years ago for clients. I used to do very nice versions (if I do say so myself) of the Big Honkin’ Report, complete with screenshots illustrating the problems and sometimes even some doctored screenshots showing possible solutions. They were very clear and easy to read (I was told), and my clients seemed to agree strongly with my conclusions. In fact, they were usually ...
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