Salesforce.com Secrets of Success: Best Practices for Growth and Profitability

Acknowledgments

If it takes a village to raise a child, it takes a lot of colleagues and good friends to write a book. I have a lot of people to thank for this one. Before I do, I have to apologize to Jennifer, Andrew, and Nicholas for my absenteeism as a parent and husband these past months.

First and foremost, I have to thank the team at Prentice Hall. Laura Lewin helped me throughout the second edition process and got the update of this book approved. Trina MacDonald, my original acquisitions editor, helped me sell the book idea in the first place. Michael Thurston, my development editor, helped shape my writing for the needs of the reader. Carol Lallier, my copy editor, had to deal with my endless punctuation errors. Denise Wolber proofed ...