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Executing Training
Enabling your stakeholders with the skills and knowledge they need to get the most from Sales Cloud is an essential component for success. A high level of adoption is always the goal.
In Chapter 2, Defining the Approach, we learned about the pillars of organizational change management and how training is a component of that. We learned about the types of testing that are commonly used in Salesforce projects, along with the importance of developing a Training Plan and the different types of training that you might choose to include in it.
This chapter gives you the information you need to create a Training Plan for your implementation and the practical considerations for creating and delivering the training. We start by exploring ...
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