CHAPTER 3
Authentic Acts of Saving and Honoring Face
HOW DO YOU FEEL when you’re checking out of a store and someone behind the counter says, “Have a nice day”? Do you get a little shimmy in your step? Does your day get a little brighter? After all, someone you likely never met and may never meet again made the effort to wish you a nice day! No? Ever wonder why that is?
A quick look at the term “Have a nice day” on Wikipedia finds:
Since it is often uttered by service employees to customers at the end of a transaction, its repetitious and dutiful usage has resulted in the phrase developing, according to some journalists and scholars, a cultural connotation of impersonality, lack of interest, passive-aggressive behavior, or sarcasm. Other critics ...
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