Scrum For Dummies, 3rd Edition

Chapter 10

Services

IN THIS CHAPTER

Using scrum in health care

Using scrum to navigate a worldwide pandemic

Strengthening schools

Staying safe domestically and abroad

There are more than 9,000 billing codes for individual procedures and units of care. But there is not a single billing code for patient adherence or improvement or for helping patients stay well.

— CLAYTON M. CHRISTENSEN, THE INNOVATOR’S PRESCRIPTION: A DISRUPTIVE SOLUTION FOR HEALTH CARE

Scrum within service industries has enormous potential. We rely on health care, education, and public utilities to maintain and enhance our civilized society. Still, there is room for creating lean systems of cost savings and quality improvement. And in many cases, scrum is already being used.

Each sector has specific challenges. Unique sets of circumstances exist that need to be dealt with in a tailored way. Many of the outdated systems of development and maintenance were developed in simpler times. But as the world grows more complex, so does the need for innovative and flexible frameworks. Scrum is ideal for dealing with new demands. ...