Chapter 12
IT Management and Operations
IN THIS CHAPTER
Facilitating Big Data migration
Enabling and securing IT tools
Retaining and training talent
Improving operational value
Innovative maintenance and support
Any sufficiently advanced technology is indistinguishable from magic.
— SIR ARTHUR C. CLARKE
In Chapter 8, we discussed scrum in the software development industry, providing examples of scrum’s power in this arena. Software development has to do with the creation of software applications that run on computer systems and electronic devices. Information technology is all about computer and telecommunications systems for storing, sending, and retrieving information.
Not every organization has a software development division, but it’s rare indeed to find an organization that can survive without a staff of IT professionals devoted to the smooth flow and security of information.
IT operations can vary widely from one organization to another. Roles and responsibilities may differ, ...
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