Seeing People Through

Index

• actions (Promoter perceptual filter), 43–44, 47t, 55
• adaptive communication, 1, 4, 8–9. See also Process Communication Model (PCM)
• affirmations and assurances: corporate communication, 72; Harmonizer type, 60, 68t, 119; per personality type, 68t, 125t
• agility. See leadership agility; personality agility
• anger (Harmonizer Phase issue), 57, 59–60, 66t, 67t, 68t, 113t, 116, 156–157
• Arbinger Institute, 107
• “Asking” communication channel, 71, 89t, 98–99
• authenticity, 23, 37; agility vs., 25; challenges and discomfort, 25, 37–38; cover-up behavior (Phase issues), 67t, 81, 82, 103–104, 116; honesty and vulnerability, 48–49, 54, 61, 82; leaders and leadership, 23–24, 25, 27, 37–39, 82; PCM fostering, 9, 61; PCM perspectives, 23, 24, 25–26, ...