October 2010
Intermediate to advanced
117 pages
2h 8m
English
Content preview from Service Level Agreements: A Legal and Practical Guide
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7
PREFACE
The idea for this pocket guide came about because
numerous organisations were regularly
encountering and seeking advice upon the same, or
similar, legal and practical issues surrounding
SLAs.
Many of the issues that they were facing were not
new. However, organisations were spending a lot
of management time, effort and costs in
deciphering SLA issues for themselves.
This time, effort and money could have been used
to consider and solve more novel issues relating to
SLAs and outsourcing arrangements, rather than
being spent on issues which were commonplace in
the industry, and for which tried and tested
solutions already existed.
The information in this pocket guide provides an
overview of SLAs, highlighting typical scenarios
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