October 2010
Intermediate to advanced
117 pages
2h 8m
English
Content preview from Service Level Agreements: A Legal and Practical Guide
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3: Building the Foundation for the SLA
50
Codify existing services and standards
An organisation needs to understand what services
it is currently obtaining, the standards of those
services, and the cost of those services.
Some of the initial questions that an organisation
is likely to be asked by a potential supplier, are:
x What services and service standards does your
organisation already have in place?
x How often do services meet requirements?
x How much do these services currently cost
your organisation?
Of the services that your organisation currently has
in place, which ones are the most useful and the
least useful, which specific services are the most
problematic, which services are used regularly,
and which ones are rarely use ...
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