October 2010
Intermediate to advanced
117 pages
2h 8m
English
Content preview from Service Level Agreements: A Legal and Practical Guide
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7: Putting the SLA into Action
112
x The manner in which services will cease or be
reduced.
x Any cost implications of the ‘run-off’ period
(for example, will you pay less for reduced
services and/or will you pay extra for any
extra work required in winding down the
relevant services?).
x A complete and accurate report on the up-to-
date position regarding the services, in terms
of who they are provided by, any problems
with the services, any ongoing projects, and
any other issues that might affect the services.
Summary
When managing an SLA your organisation will
need to be fully aware of how its service
requirements change over time and ...
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