October 2010
Intermediate to advanced
117 pages
2h 8m
English
Content preview from Service Level Agreements: A Legal and Practical Guide
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3: Building the Foundation for the SLA
53
supplier’s services (and associated costs) look
attractive.
x The supplier may then base its proposal on its
own assumptions about what the current
service levels and costs are (and taking
everything into account regarding what it
thinks your organisation’s current costs are for
IT) and then price its proposal accordingly.
The typical gist being that it will provide much
more service, but for the same cost (or a
slightly reduced cost).
The message is clear – an organisation needs to be
clear about what service it is receiving and the cost
of this, in order to accurately assess whether or not
services offered by a supplier represent real value
for money.
What services do you want (and need)?
The def ...
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