August 2017
Intermediate to advanced
152 pages
3h
English
Content preview from Service Level Manager
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
Start your free trial
AUTHOR
From 1991 to 1997 John Sansbury worked with London Electricity plc (now EDF), during which time, as service level manager, he negotiated and drafted the service level agreements between IT and the five business units. This work included devising the performance management and reporting framework to underpin the process and drive improvements.
In 1997, with Compass Management Consulting (now part of the ISG-One Group) John became global head of practice for service management. In this role, he advised corporate clients globally on good service management practice in all its aspects, including service level and performance management.
In 2011, John founded Infrassistance Development Limited, an IT consultancy and training company and creator ...