Service Level Manager

12	CAREER PROGRESSION AND SKILLS DEVELOPMENT

This chapter looks at the career development potential for the SLM both within and beyond the employer organisation.

CAREER PROGRESSION

The role of an SLM is an ideal springboard for furthering your career in IT. If you wish to develop your career within your current organisation, you have two choices: move higher up the management structure within IT, or move from an IT role to a business role. Alternatively, you have the option of gaining sufficient expertise in the role to be able to undertake it in another, perhaps larger, organisation or become an independent contractor or consultant, advising organisations on good practice in the field and supporting the achievement of their objectives. ...