August 2017
Intermediate to advanced
152 pages
3h
English
Content preview from Service Level Manager
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REFERENCES
Brewster, Ernest (2014) Business Relationship Manager: Careers in IT service management (BCS Guides to IT Roles). Swindon: BCS, The Chartered Institute for IT.
International Organization for Standardization (2012) ISO/IEC 20000-2:2012: Information technology – Service management – Part 2: Guidance on the application of service management systems. Geneva: International Organization for Standardization.
SFIA (2015) Skills Framework for the Information Age (SFIA) V6. London: SFIA Foundation.
Whapples, David (2015) Continual Service Improvement Manager: Careers in IT service management (BCS Guides to IT Roles). Swindon: BCS, The Chartered Institute for IT.